upgrading from Win 7 to Win 10 error

Marv R 21 Reputation points
2020-11-26T16:04:51.863+00:00

I have tried many times to upgrade Asus Win 7 machine to Win 10. Does not work. I get a simple message, "Win 10 Installation Failed". This took approx 100 minutes. This was no error message number. I did turn off my anti-virus, pop-up blocker, and firewall. I have tried to complete this upgrade by using the "Download Windows 10 webpage." What might be preventing this upgrade on the Asus? I have upgraded many other laptops for friends without a problem. Hope you have a suggestion. Marv Reinke [reinke(at)usa(dot)net

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Dave Patrick 426K Reputation points MVP
    2020-11-26T16:10:14.987+00:00

    I'd check the asus site for the latest firmware, ROM bios, chipset and driver support packs. Better option may be to clean install it.

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  1. Teemo Tang 11,331 Reputation points
    2020-11-27T02:29:16.463+00:00

    In order to install Windows 10, we need to check hardware and software compatibility firstly.
    Download media creation tool from Microsoft website
    https://www.microsoft.com/en-us/software-download/windows10

    Before you install Windows 10, check to make sure your PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer's website for any additional info about updated drivers and hardware compatibility.
    Select Download tool, and select Run. You need to be an administrator to run this tool.
    On the License terms page, if you accept the license terms, select Accept.
    On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.

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