Unable to set up Wi-Fi direct connection to HP ENVY Photo 7830

SF 1 Reputation point
2020-11-26T18:32:40.107+00:00

I get a PIN-code, eventually, on the printer screen, enter it, wait, and then get the error message that printer stopped waiting. Try again. Anyone encounter this? Help much appreciated.

Windows for business | Windows Server | User experience | Print jobs
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  1. Jenny Yan-MSFT 9,356 Reputation points
    2020-11-27T02:52:38.067+00:00

    Hi,
    There are many possible causes and you could do some basic check from printer itself which is instructed in below link:
    HP Printers - Troubleshoot a Wi-Fi Printer Connection
    https://support.hp.com/id-en/document/c06184808

    Moreover, from computer/laptop running windows Operating system, you could go through following places:

    1. Set printer as default
      43212-image.png
    2. Run Printing Troubleshooter: Control Panel\Hardware and Sound\Devices and Printers
      43213-image.png
    3. Check firewall settings in your computer as well as the Router Settings.

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    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

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