Outlook email crashed and cannot receive emails

Admin - DSI Road Profiling 0 Reputation points

Our outlook email account tried to install and add in and it caused outlook to crash. It has wiped all folder and emails. I have managed to clear the add in, and recover some emails but i cannot receive emails now.

I have uninstalled and reinstalled outloook

deleted and re installed the email address

(it keeps showing as an exchange email account, not sure if thats correct)

when i try do a send/receive it just bypasses that outlook account like it doesn't exist.

there is no pst. File to back it all up from? That seems to have disappeared as well.

I can send emails however.

does anyone know what might have happened and how to fix this?

thank you

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. SokiGuo-MSFT 25,731 Reputation points Microsoft Vendor

    Hi @Admin - DSI Road Profiling

    Welcome to our forum!

    Based on my research, this issue seems to be caused by a temporary bug in the background.

    Issue ID MO805755.

    The engineering team is currently working on a restoration. Please be patient and wait for the next update. Also, regarding this issue, you can contact your administrator to follow up on the latest updates in the Microsoft 365 admin center.

    Thank you for your understanding and patience!

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