Apple Airpods on Surface Pro 4 disconnecting

Tokimemofan 1 Reputation point
2020-11-28T08:21:39.757+00:00

After between 10 and 30 minutes of playing music the sound cuts out until I manually disconnect and reconnect them or stop and restart playback. Seems to be a Bluetooth power save related problem however the usual workarounds no longer function as of the 2004 update.

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Anonymous
    2020-11-28T13:11:36.813+00:00

    Might also try them over here.
    https://answers.microsoft.com/en-us/surface/forum/surfpro4

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Anonymous
    2020-11-30T02:30:10.627+00:00

    Hi,

    As you mentioned, you have tried the usual workarounds. Do you mean, you have tried to turn off the power save mode and also reset the Airpods and reconnect it?

    Device manager -> Bluetooth -> (Your Generic Bluetooth device ) Mine Intel(R) Wireless Bluetooth(R) -> Right Click -> Properties -> Power Management Tab-> Untick "Allow the computer to turn off this device to save power"
    Device manager -> Human Interface Devices-> AirPods Audio/Video Remote Control HID/AirPods Hands-Free Call Control HID/Bluetooth Low Energy GATT compliant HID device -> Right Click -> Properties -> Power Management Tab-> Untick "Allow the computer to turn off this device to save power"

    Reset Airpods: https://support.apple.com/en-sg/HT209463

    Thanks.

    Eleven

    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

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  3. Tokimemofan 1 Reputation point
    2020-11-30T17:13:44.737+00:00

    I tried resetting my airpods.
    Allow the computer to turn off this device to save power doesn’t exist if Connected standby/modern standby is enabled.

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