Help for rescheduled AZ-900 exam

Didier LONGOCK KOKOYI 6 Reputation points
2020-11-28T10:35:22.847+00:00

Please help me.

I was unable to reach to my AZ-900 exam workplace after many attempts on 24 november 2020 after registration with my coupon and contact help center of Pearson View immediatly.
Following several exchanges since November 24 with their support team, it is today that they really fix me on the problem and recommend that I contact you in order to reschedule my exam. Here is their message that I have just received. Please help me so that I can pass my exam. Thank you.

Pearson VUE EMEA Customer Service
10:06 AM (1 hour ago)
to me

Dear Dider,

Thank you for contacting Pearson VUE.

Our records indicate that you have more than one profile with Pearson VUE. To merge your profiles into one, please contact Microsoft directly here and once your profile is merged you can contact us and we will assist you further.

If you need further assistance, please contact us again.

We value your feedback. Please take a survey to help us in serving you better.

Regards,

Victor D.

EMEA Support Team
Customer Support Specialist

Pearson VUE

Learn more at PearsonVUE.com

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  1. Dave Patrick 426.3K Reputation points MVP
    2020-11-28T12:40:10.357+00:00

    MVA learning is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Exams / Discounts/Vouchers/Special Offers / Event Offers

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Didier LONGOCK KOKOYI 6 Reputation points
    2020-11-29T12:30:49.31+00:00

    Pearson tells me I have a duplicate account.

    This is the reason why I could not connect to the exam of 11/24/2020 that I had scheduled with my coupon received after the virtual training a few days before. Can you help me reschedule my exam AZ-900 as Pearson support redirected me to you to resolve this issue (multiple accounts and others).

    Thank you.

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  3. Dave Patrick 426.3K Reputation points MVP
    2020-11-29T14:23:38.23+00:00

    I'd try asking for help over here.
    Certification Profile/Duplicate Profile

    --please don't forget to Accept as answer if the reply is helpful--

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  4. Didier LONGOCK KOKOYI 6 Reputation points
    2020-11-30T03:41:58.04+00:00

    Are you already solved my accounts problem (multiples accounts)?

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  5. Dave Patrick 426.3K Reputation points MVP
    2020-11-30T03:44:23.337+00:00

    MVA learning is supported on their own forums. I'd suggest you try asking for help over here.
    Certification Profile/Duplicate Profile

    --please don't forget to Accept as answer if the reply is helpful--

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