Word 365 is unstable

Ioan Gabriel Dalea 1 Reputation point

I am using a subscription for Office 365 and my Word has suddenly become unstable. The screen flashes and shakes constantly, making it impossible to use. This is happening EVERY TIME when I try to use word, so impossible for me to use it right now.

No problems with excel or powerpoint, only word is damaged. Last updates are installed. I use Windows 10 Home vers 20H2 X64 on a Lenovo Ideapad C340.

Any idea?

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
904 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Charles Kenyon 2,676 Reputation points

    Try updating your graphics display driver. If that does not work, try turning off use of hardware graphics acceleration in Office.
    File > Options > Advanced > Display > Disable hardware graphics acceleration.

    2 people found this answer helpful.
    0 comments No comments

  2. Emily Hua-MSFT 27,571 Reputation points

    @Ioan Gabriel Dalea
    In addition to CharlesKenyon-8472's suggestions, you can also run Word as following. It would prevent add-ins and global template from being loaded automatically and lock the setting files.

    • Press Win + R to open Run dialog, then enter winword /a, click OK.

    If this issue goes away under /a command-line switch, please disable COM Add-ins and rename global template.

    • Go to File > Options > Add-ins > Manager, COM Add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK.
    • Please close all the files of Office and go to File explorer > View in Show/hide group > check the box of "Hidden Items".
      Go to C:\Users\<user name >\AppData\Roaming\Microsoft\Templates, then find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.

    Any issues please let us know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments