How long does identity validation take for a trusted signer account?

Question

We are in a bit of a rush to get some work done, but being held up by identity validation. Can anyone advise how long this should take (Australian business with ABN). It would be close to a week or more now that we have been waiting, and it still shows "In Progress".

Answer 1

Hi @Brendon

If the identity validation team is unable to verify the organization's information, the requests will fail. Please ensure the public records are up to date with the organization's information.

As we discussed offline, you need to verify the email sent to the primary email address provided at the time of request creation to validate the request.

Glad you are able to resolve after submitting the request again and verify the email from your end.

Thanks,

Shweta

Please remember to "Accept Answer" if answer helped you.

Answer 2

Hi @Brendon ,

Thanks for reaching out.

The validation can take 1 to 7 business days or longer as mentioned here.

Could you please confirm when you raise the request for verification.

Also, note also that public identity validation requests are only available for companies, and private persons cannot obtain them at this time.

Hope this will help.

Thanks,

Shweta

---

Please remember to "Accept Answer" if answer helped you.