Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,080 questions
Adding account to MS Authenticator - being asked to approve sign in by Authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Anton Wynn
0
Reputation points
I am the administrator for a small charity and we have a non-profit Microsoft subscription. I have recently had to replace my phone due to a hardware failure and it appears my credentials on MS Authenticator were not backed up.
To further complicate issues, it appears that my phone is not set-up as an alternative contact method. I cannot login to my admin account to deactivate / reset the authenticator or get in any other way.
I'm having to post this issue from an alternative account (which is the backup to the admin account) as I can't even login without being pointed to the Authenticator. I can't start a support chat as I can't login to the account either.
Is there anything I can do to regain access?
1 answer
Sort by: Most helpful
-
Deleted
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more