Locked global administrator

IniobongNkanga-8038 296 Reputation points



Please i need your help on this issue. 


My customer is locked out of his global administrator account. There is only one account, and it does not have password recovery configured. Please advise on how to regain access to the account .

The domain in question is ABCD.onmicrosoft.com 

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  1. Xintao Qiao-MSFT 1,405 Reputation points Microsoft Vendor

    Hi, IniobongNkanga-8038

    Based on your description, I understand that you are locked out of a unique global administrator account and that password recovery is not configured.

    As the processing of account-related issues may involve personal information, in order to protect your privacy, you can reach out to 365 global customer service here Global Customer Service phone numbers - Microsoft Support

    You can still get help from the following documentation Get support - Microsoft 365 admin | Microsoft Learn

    Once you have resolved the issue, it is recommended that you create additional administrator accounts with recovery options.

    If my answer is helpful to you, please mark it as the answer so that other users can refer to it. Thank you for your support and understanding.