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I cant redeem my Microsoft Office 2019 Home & Student code on my new pc
Anonymous
So I bought a pc a while back, and it can with Microsoft Office 2019 Home & Office preinstalled, but now I want to download it on my new Computer. I tried redeeming the code on https://setup.office.com/, but the following error came with it:
Kehren Sie später zurück, um Ihren Product Key einzulösen. Fehlercode:PkpnNotSupported Korrelations-ID:44e66cde-ae0c-4ad1-bd83-90fb0251c64a Zeitstempel:2024-07-01T14:43:13.290Z
The error message is in German because I'm from Germany.Thank you for your help!
Florian
2 answers
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Charles Kenyon 2,816 Reputation points
2024-07-05T20:18:54.6033333+00:00 These codes are single use.
- Uninstall any version of Microsoft 365 from your new computer.
- Restart the computer.
- Sign into your Microsoft Account.
- Click on the Services and Subscriptions tab.
- Go to the bottom of that page to Purchased Products and find yours.
- Download it to your computer.