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Hello
Please i need your help on this issue.
One of my customer is unable to add account in outlook in Mac computer error says account exist already. If he signs into Windows system with the same account it shows the account is there i.e. we can see the account.
If he signs into outlook web we can still see that the email account is there meaning it has actually been added But does not show up in outlook in the Mac computer.
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Hi @IniobongNkanga-8038 ,
Welcome to our forum!
Would you please provide a screenshot of the issue for our better research? (In order to avoid privacy leakage, please remember to hide your personal information.)
Generally, the account list will show as the below image. Please check if the account is listed.
Hi @IniobongNkanga-8038 ,
I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.
I am assuming here that it is a Shared Mailbox you are trying to add.
You might want to look at the following:
https://support.microsoft.com/en-gb/office/open-a-shared-mail-calendar-or-people-folder-in-outlook-for-mac-035749d1-097f-4ab5-8d6a-ac397f508b17