Change authenticator code from 8 digits to 6 digits

Question

I have tried numerous times to fix the issue I’m having and I can’t figure it out. Can Microsoft Support change my verification code from 8 digits to 6 for me?

Answer 1

Hello Beth Koester,

Thanks for your question.

1. Remove the existing Account and login your MS account https://account.microsoft.com/
2. Scroll down until you find "Security", expand the section and find and click the link "Additional security options".
3. Click "Add a new way to sign in or verify" and select "Use an app".
4. Choose Set up a different Authenticator app." and you will be presented with a QR code
5. Open the MS Authenticator app on your phone
6. click the "+" to add an account, then click "Other (Google, Facebook, etc)
7. Scan the QR code.

Cited from https://learn.microsoft.com/en-us/answers/questions/949121/how-do-i-get-the-authenticator-to-produce-6-digit

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

I still can’t get the authenticator app set up. Can I get a phone call to get this taken care off.