Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,964 questions
Can't log in to Outlook account on new iPhone with Microsoft Authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Julia Kirks
0
Reputation points
I recently got a new iPhone and I am unable to log in to my Outlook account via the Microsoft Authenticator app. The app generates a code, but there is nowhere to enter the code to finish the sign in process. I suspect the issue is related to the account not being backed up. I no longer have my old device. What can I do to recover my account? This is a very important account that I cannot access on any device.