Can't remove windows hello PIN

Question

Hello,

I can't remove the windows hello PIN on any of our company devices after it has been enrolled for more than a week. The option is greyed out in account settings and all I can do is change it. That is an issue if a user forgots his/hers PIN. No GPO that I have set should cause this behavior.

There is zero information on the settings page as to what is causing the PIN to be non-removable.

(Which makes solving the issue kind of frustrating.)

Kryštof Jelínek

Answer 1

1. Open the Services Panel and Stop the biometric service:
   1. Press the Win + R keys together to open a Run dialog box.
   2. Type services.msc.
   3. Select Windows Biometric Service from the left-hand side column.
   4. Right-click it and select Stop from the list that appears.
2. Backup the old database:
   1. Open Windows Explorer.
   2. Go to C:\Windows\System32\WinBioDatabase.
   3. Copy and paste the .dat files into a new folder that you have created.
3. Delete the old database:
   1. Open Windows Explorer.
   2. Go to C:\Windows\System32\WinBioDatabase.
   3. Delete the .dat files.
4. Open the Services Panel and Start the biometric service:
   1. Press the Win + R keys together to open a Run dialog box.
   2. Type services.msc.
   3. Select Windows Biometric Service from the left-hand side column.
   4. Right-click it and select Start from the list that appears.
5. Register your Biometrics again:
   1. Go to Account Settings.
   2. At the Sign-in options, go through the registration process to re-register your biometrics.

Answer 2

Hello,

See if this video fix helps you:

https://www.youtube.com/watch?v=386HvYbW-KY

Let us know if this helps!