How can I transfer cloud credits from one subscription to another?

Question

Hi. I just received cloud credits from Microsoft, but the credits were added via a new subscription id which was automatically created. I would like to transfer the credits to one of my existing subscriptions, so I don't have to move all my apps and resources to the new subscription id.

How can I accomplish this?

Thanks!

Answer 1

Hello @dan-ovie

The most effective way to address this situation is to contact Azure support. They can provide guidance on whether it's possible to transfer credits or offer alternative solutions. To contact Azure support:

1. Navigate to Help + Support:
   • In the Azure portal, go to Help + support.
   • Click on New support request.
2. Fill in Support Request Details:
   • Issue Type: Select Billing.
     • Subscription: Select the subscription with the new credits.
       • Problem Type: Select Credits.
         • Problem Subtype: Describe your need to transfer credits to an existing subscription.
3. Submit the Request:
   • Provide detailed information and submit the request.
   • Wait for Azure support to respond with guidance or solutions.