In Teams Bot OUTLINE icon(chat icon) is not getting displayed

Question

In Teams Bot OUTLINE icon(chat icon) is not getting displayed

RajeshPandian 25

ChatIcon.pngThe OUTLINE icon displayed earlier is not showing now after updating the teams app. We tried following things:

(1) We cleared all the team's cache

(2) Go to your bot in azure >> go to settings on left hand side - you will see the first option to upload custom bot icon. This will update your icon.

But still the OUTLINE icon is not displayed. I have marked it in the attached image.

The configuration in .env file:

CONFIG__MANIFEST__ICONS__OUTLINE=resources/BotLogoSmall.png

The image BotLogoSmall.png is in the resource folder. This image has been displayed properly for more than a year. Now, suddenly, without any change in the bot source code or recent publishing of the bot in the Partner Center, the image is not getting displayed

The configuration in Manifest file :

"icons": {
        "color": "${{CONFIG__MANIFEST__ICONS__COLOR}}",
        "outline": "${{CONFIG__MANIFEST__ICONS__OUTLINE}}"
    },

Dinesh Rajagoni (Tata Consultancy Services Limi) 60 Reputation points Microsoft External Staff

2024-07-05T08:17:22.33+00:00

Hi @RajeshPandian - Thanks for raising the query.

We will look into it and let you know the updates.
RajeshPandian 25 Reputation points

2024-07-08T06:05:58.7566667+00:00

Hi Dinesh,

Could you please help me display the Outline icon (chat icon) in the MS Teams bot?
Dinesh Rajagoni (Tata Consultancy Services Limi) 60 Reputation points Microsoft External Staff

2024-07-08T20:05:16.5266667+00:00
Hi @RajeshPandian
To resolve the issue with the Teams Bot OUTLINE icon not displaying, please ensure the following:

The icon file BotLogoSmall.png meets the Teams requirements: 32x32 pixels, white with a transparent background.

The icon path in the manifest file is correct and the file is accessible.

The bot's manifest has been updated in the Azure portal with the new icon.

After updating, clear the Teams cache again to ensure the new icon is fetched.

If you encounter issues, please provide details for further assistance, and we will look into it and let you know the updates. For more information, please refer Microsoft documentation on Teams bot icons.
RajeshPandian 25 Reputation points

2024-07-09T06:18:06.2866667+00:00
The icon file BotLogoSmall.png meets the Teams requirements: 32x32 pixels, white with a transparent background. -- Yes

The icon path in the manifest file is correct and the file is accessible. -- Yes

The bot's manifest has been updated in the Azure portal with the new icon. -- Yes. Configuration is already added in the question

After updating, clear the Teams cache again to ensure the new icon is fetched. -- Done I have attached the image icon for your reference. As mentioned in the question itself I have done the following:

The path for icon in manifest file is correct and the icon image is accessible, that's why it is visible in the browser but not in Teams APP even though the cache is cleared. Once again Iupdated the icon in Azure portal and cleared all the teams cache. Still image is not displayed in APP
RajeshPandian 25 Reputation points

2024-07-09T06:21:46.7866667+00:00
The icon file BotLogoSmall.png meets the Teams requirements: 32x32 pixels, white with a transparent background. -- Yes

The icon path in the manifest file is correct and the file is accessible. -- Yes

The bot's manifest has been updated in the Azure portal with the new icon. -- Yes. Configuration is already added in the question

After updating, clear the Teams cache again to ensure the new icon is fetched. -- Done.BotLogo.png I have attached the image icon for your reference. As mentioned in the question itself I have done the following:

The path for the icon in the manifest file is correct and the icon image is accessible, that's why it is visible in the browser but not in Teams APP even though the cache is cleared. Once again I updated the icon in the Azure portal and cleared all the team's cache. Still, image is not displayed in the APP
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Dinesh Rajagoni (Tata Consultancy Services Limi) 60 Reputation points Microsoft External Staff

2024-07-26T17:22:34.95+00:00

Hi RajeshPandian,
We have discussed this issue internally. we have raised the bug.

Thanks!!
Benoit Dupont 66 Reputation points

2024-08-29T17:55:37.9133333+00:00

Any update on this?

Thanks
Benoit Dupont 66 Reputation points

2024-08-29T18:20:13.6733333+00:00

Any update on this?

Thanks

1 answer

Your answer

Dinesh Rajagoni (Tata Consultancy Services Limi) 60 Reputation points Microsoft External Staff

2024-07-05T08:17:22.33+00:00

Hi @RajeshPandian - Thanks for raising the query.

We will look into it and let you know the updates.
RajeshPandian 25 Reputation points

2024-07-08T06:05:58.7566667+00:00

Hi Dinesh,

Could you please help me display the Outline icon (chat icon) in the MS Teams bot?
Dinesh Rajagoni (Tata Consultancy Services Limi) 60 Reputation points Microsoft External Staff

2024-07-08T20:05:16.5266667+00:00

Hi @RajeshPandian
To resolve the issue with the Teams Bot OUTLINE icon not displaying, please ensure the following:

The icon file BotLogoSmall.png meets the Teams requirements: 32x32 pixels, white with a transparent background.

The icon path in the manifest file is correct and the file is accessible.

The bot's manifest has been updated in the Azure portal with the new icon.

After updating, clear the Teams cache again to ensure the new icon is fetched.

If you encounter issues, please provide details for further assistance, and we will look into it and let you know the updates. For more information, please refer Microsoft documentation on Teams bot icons.
RajeshPandian 25 Reputation points

2024-07-09T06:18:06.2866667+00:00

The icon file BotLogoSmall.png meets the Teams requirements: 32x32 pixels, white with a transparent background. -- Yes

The icon path in the manifest file is correct and the file is accessible. -- Yes

The bot's manifest has been updated in the Azure portal with the new icon. -- Yes. Configuration is already added in the question

After updating, clear the Teams cache again to ensure the new icon is fetched. -- Done I have attached the image icon for your reference. As mentioned in the question itself I have done the following:

The path for icon in manifest file is correct and the icon image is accessible, that's why it is visible in the browser but not in Teams APP even though the cache is cleared. Once again Iupdated the icon in Azure portal and cleared all the teams cache. Still image is not displayed in APP
RajeshPandian 25 Reputation points

2024-07-09T06:21:46.7866667+00:00

The icon file BotLogoSmall.png meets the Teams requirements: 32x32 pixels, white with a transparent background. -- Yes

The icon path in the manifest file is correct and the file is accessible. -- Yes

The bot's manifest has been updated in the Azure portal with the new icon. -- Yes. Configuration is already added in the question

After updating, clear the Teams cache again to ensure the new icon is fetched. -- Done.BotLogo.png I have attached the image icon for your reference. As mentioned in the question itself I have done the following:

The path for the icon in the manifest file is correct and the icon image is accessible, that's why it is visible in the browser but not in Teams APP even though the cache is cleared. Once again I updated the icon in the Azure portal and cleared all the team's cache. Still, image is not displayed in the APP
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Dinesh Rajagoni (Tata Consultancy Services Limi) 60 Reputation points Microsoft External Staff

2024-07-26T17:22:34.95+00:00

Hi RajeshPandian,
We have discussed this issue internally. we have raised the bug.

Thanks!!
Benoit Dupont 66 Reputation points

2024-08-29T17:55:37.9133333+00:00

Any update on this?

Thanks
Benoit Dupont 66 Reputation points

2024-08-29T18:20:13.6733333+00:00

Any update on this?

Thanks

Answer 1

Reinaldo Vieira Matos 0

Hi folks.
I'm facing the same issue, as @Dinesh Rajagoni (Tata Consultancy Services Limi) mentioned, a bug had been raised.
Do you have the issue number? I want to follow it.

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In Teams Bot OUTLINE icon(chat icon) is not getting displayed

1 answer

Your answer