My Billing Account is Disabled From Past Due Payment - Paid all balances but the account is still diabled

Question

All my subscriptions and billing account are disabled.

I updated my payment method and paid all past due balances. I show a $0 balance due. However, the subscriptions and billing account are all still disabled. I tried refreshing, logging out/in.

I can't open a support ticket because the subscriptions are all disabled.

What can i do to activate my billing account and subscriptions?

Answer 1

Hello Michael Baird,

Thanks for your question

I understand that your subscription is disabled, and you are unable to open a support ticket.

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola