Hello.
Try the following steps:
Make a startup disk: Use another computer to make Windows installation media (USB or DVD).
Boot your computer: Use the installation media to boot your computer into the Windows installation interface.
Access Command Prompt: At some point during the installation process, select Repair Computer> Troubleshooter > Command Prompt.
Use the net user command:
Run the net user command to view the existing user, then create a new user:
net user <username><new password> /add
net localgroup administrators <username> /add
Hope this helps.
Best Regards,
Hania Lian
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