Share via

account recovery "you've requested too many codes today. Please try again tommorow." +account temporarily locked

Caden W 0 Reputation points
2024-07-08T02:48:26.02+00:00

Hey,

My account recently got hacked due to malware being on my computer I believe. I filed a account recovery form and it was able to verify that I owned the account, however, I was sent a link to reset the password and was able to do so but that password I entered stopped working straight after. The account also has another external email associated with it, meaning I couldn't change any of the security information within the account due to needing verification from an email which is not mine. Whenever I try to reset the password again, it says "you've requested too many codes today. Please try again tommorow." - I have waited 4 days and it still isn't working.

Now, whenever I try to login to the account it also says that it is "temporarily locked as someone has entered the the incorrect password too many times", which I only did it twice. Microsoft support labelled my support ticket as "resolved" just as the account recovery worked out, however nothing else is as I am unable to access my account what so ever. I am in my final year of schooling and have some important school notes on that account and would be a massive pain to recreate all my notes.

I do believe that a bot is on my account. All of my information on the account was changed, even the actual email I used. The email was changed to a very much bot like email, a random spread of letters and numbers. Possibly the bot is locking the account as well as making the account recovery form being unable to work?

I was on the microsoft account for two minutes and saw literally all of the information was changed, I logged out and when I logged back in the password wasn't working and I couldn't use the account recovery link anymore and now am locked out of my account.

Any advice?

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,507 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. akinbade abiola 18,465 Reputation points
    2024-07-08T05:40:32.5866667+00:00

    Hello Caden W,

    Thanks for your question.

    I will recommend you open a new support request and clearly explain that the issue persists with emphasis on the account being accessed.

    However, as an immediate solution, you will need to use the recovery tool. See: https://account.live.com/acsr

    You can mark it 'Accept Answer' if this helped.

    Regards,

    Abiola

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.