There is already a certification profile connected to this profile

Question

Hi

I have passed my Az-900 test and the test was booked using my work profile and now I want to link the profile with my person profile and I get the below warning.

There is already a certification profile connected to this profile

In order to continue, please contact customer support to remove the current certification profile to proceed

Answer 1

Hi Mohamed, this is a copy and paste from a previous person having the same problem.

Thank you for contacting the Microsoft’s Community.

As we understand from your post, you need to unlink your certification from your previous organization.

Please be informed that you have contacted the Microsoft Certified Professional support forums. The support provided through this channel is limited to your Certification Profile and the achievement of the Certifications listed on our platform.

If your Certification Profile is linked to an organization through the Microsoft Partner Network platform, you could unlink your Profile from the Partner Center dashboard by selecting your user profile and then selecting the option "Remove access."

Alternatively, once your previous employer deletes your work account (AAD), your MCID will be automatically unlinked from their organization.

In case you are unable to access your previous work account to unlink your Certification Profile from the Partner Center, we invite you to contact the Microsoft Partner Network support team. You can contact this team by visiting: Partner Center.

For more information on this matter, please visit the article: How to link or unlink a Microsoft Certification profile ID (MCID) to a Microsoft Partner Network (MPN) account.

In case you work account is linked to your profile on MS Learn, you can remove it from the “Account management” section.