Billing information not visible after subscription transfer, how to fix?

Question

I recently transferred my subscription (Azure subscription 1) to a new directory (Example.com). However, the billing information is not visible in the new directory, and I cannot manage payment methods. Please assist.

The "cost management and billing' is still there on the default directory even though I transferred my subscription to my new directory, I don't have any other subscription. I also have the billing admin role and everything set up and I am also the owner. Please help or else If I use VM with 'pay as you go' the billing might not show up in the Cost Management and Billing and it make occur more problem.

Answer 1

Hi TestUser,

Attached is the process to change billing ownership to a new account. Follow through this and assign your account in the new tenant as the billing owner.

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/mca-request-billing-ownership

Answer 2

Hi @TestUser,Thank you for reaching out to Q&A platform.

We apologize for any inconvenience caused regarding the issue with your billing information.

Sometimes, billing information might take some time to update after a subscription transfer. Please allow a few hours and then check again. In addition, you’ll need to update the billing profile to associate it with the new directory. Here are the steps to follow:- Log in to the Azure portal and navigate to the Subscriptions page. Ensure that your subscription is listed under the new directory (Example.com).

• Go to the Azure portal and navigate to the Cost Management and Billing section in the default directory. Click on the Properties tab.  At the top, click on Change directory.
• Select the new directory (Example.com). Click Save to update the billing profile.
• Once you have updated the billing profile, you should be able to see the billing information in the new directory.

Additionally, you can refer this link: \ Billing Transfer Request

If the issue still persists, please contact Azure Support for further assistance. Provide them with detailed information about the subscription transfer and the issues you're facing.

Regarding your concern about using VMs with 'pay as you go', you're correct that the billing might not show up in Cost Management and Billing if the billing profile is not updated correctly.

If the information is helpful, please consider clicking "Upvote and Accept Answer" on the post to let us know.

We're here to assist you, so feel free to reach out if you have any more questions.

Thank you for your patience and cooperation.