Share via

User can't connect anymore to specific services on his device

Mike Gaum 45 Reputation points
2024-07-10T20:00:40.5266667+00:00

A user came back from vacation and had to reset his password since it was expired.

A few hours later, he started having problems connecting to the following on his device :

  • Microsoft Teams (Desktop version)
  • Microsoft Outlook (Desktop version)
  • Microsoft Edge

His device can't sync to Intune for the same reason.

The error he gets right away when opening Outlook/Teams (it's not even asking for Password/MFA) :
User's image

The log in question :
User's image

I'm pretty certain the Conditional Access policy has nothing to do with this (he can still connect to web applications on his device and desktop applications on other devices).

What I tried :

  • Delete most Windows Credentials in the Credential Manager.
  • Revoke sessions from Entra.
  • Reset the password one more time.

This is an On-prem synced user, but I don't see any sync errors in Azure AD Connect.

The device is exclusively connected to Entra/Intune and is compliant (Windows 11)

Is there something that could still be lingering on the device?

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,647 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
9,672 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,083 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,814 questions
0 comments
Accepted answer
  1. Karelpelck 710 Reputation points
    2024-07-10T21:22:55.4733333+00:00

    You could try the command "dsregcmd /forcerecovery"!

    1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.