How to Fix Error "...user account does not exist in tenant Microsoft Services..."

Question

Hello,

I created my account on Azure a few months ago but never actually visited it until today. Also, I don't know much at all about Azure but wanted to log in and poke around as I read through some tutorials. However, I'm having trouble getting around. Initially, I can login just fine, but when I try to access any services, I get this error:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Before I started getting that error, I was looking at VM instances on the Azure Marketplace and when I tried to get one of the images, I got this error too:

"interaction required: AADSTS16000: User account {EUII Hidden}; from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 84ab4d38-215b-4e76-89b5-d07f55206a00 Correlation ID: 7fb1944c-2d25-414e-957d-d3e8c5fe96c7 Timestamp: 2024-07-10 23:04:18Z", "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6", "scopes": [ "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"

I did some digging into what the problem is and I believe this has something to do with the fact that I'm using a personal account and not a work or school account. However, I am not associated with a work/school account. If this is indeed the issue, can someone please tell me what I need to do so that I, as a personal user, can access Azure services and ultimately create and utilize a VM instance?

Answer 1

Hi AdrianeS

Thanks for reaching out.

please refer https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst to understand the issue and its solution.

Hope this will help.

Thanks,

Shweta

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