My authenticator app is nit working

Question

I tried to login to my school email and it try to put my verfication code in but the passkey on the authenticator app is not showing.

Answer 1

Hello,

 

Thank you for posting in Q&A forum.

I am very sorry for any inconvenience caused to you, I can provide you with some suggestions that may help solve the problem. Firstly, please ensure that your authentication application is running properly and configured correctly. Sometimes, the authentication application may need to resynchronize with your school email account, which may require you to contact the school's technical support department for assistance.

Additionally, attempting to restart the authentication application can sometimes solve temporary display issues.

If possible, try using alternative authentication methods to log in to your account, such as a backup verification code or password.

Also check if the Authenticator needs to be updated. Authenticators constantly update their applications in order to provide users with the best experience. In the event of critical security updates, non latest application versions may stop working and may prevent users from completing their authentication.

If none of the above methods can solve the problem, we suggest that you contact the school's technical support department or IT support team as soon as possible. They will be able to provide you with more detailed assistance and solve your login issue. Wishing you a smooth resolution to the issue! If you have any other questions or need further assistance, please feel free to let me know.

 

Best regards，

Jill Zhou

 

---

If the Answer is helpful, please click "Accept Answer" and upvote it.