unable to add external users

Question

We are unable to add external users (not guests) to Shared Channels in Microsoft Teams.

Answer 1

@UtauyoNASE

It sounds like there might be a configuration or permissions issue with your Microsoft Teams setup. Here are a few things you can check or try:

1. Ensure Compliance with Requirements:

• Verify that both organizations (the one inviting and the one being invited) are using Microsoft Teams and have the necessary licenses.

2. Admin Center Settings:

• Teams Admin Center: Ensure that the external sharing settings allow collaboration with external users.
• Azure AD: Check the external collaboration settings in Azure Active Directory to ensure external users are allowed.

3. Teams Policies: - Review the Teams policies for the users involved. Go to the Teams admin center > Teams policies, and ensure that the policy assigned to the users allows for external access and cross-team collaboration.

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