How to Merge accounts to get certificates?

Question

I recently completed my AZURE DP - 203 exam but i could not find the score report or certificates in my profile then i contacted the test center team they told me that i am having multiple accounts under one profile and i should merge them to get the certificates. This is what they exactly told (I apologize in this regard. I have found multiple accounts in your profile. I advise you to contact Microsoft. We are not authorized to merge the accounts as per the policy and due to limited access).How can i resolve this issue?

Answer 1

Hi @Pavan Reddy

As per the platform design, Microsoft Learn profiles can only be merged if the requirements are met (up to 5 school/work accounts Learn Profiles + 1 personal Learn Profile). At the same time, merger of two personal Learn profiles feature is unavailable.

If the limit of "up to five school or work accounts and one personal account" is exceeded during the merge process, your merge request will be canceled. If this happens, you'll need to resolve this issue before trying again.

If you would like to merge your personal account with your school/work, please refer to:

Assume you have profile A and profile B, you're able to merge your completions and achievements of profile B into profile A by clicking "add account" on the profile settings page when signed into Profile A. After you merge accounts, only profile A will exist as both profiles learning history will be combined.

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Answer 2

The Microsoft Q&A platform currently does not provide support for Azure Certifications inquiries.

I would recommend that you seek assistance in the designated Microsoft Credentials forum instead.

Check these resources for answers to common questions:

- Certification process overview

- Frequently asked questions about Certification exams

- Frequently asked questions about online proctored exams

- Frequently asked questions about Certification renewal

- View, use, and share certificates and achievements

- Connect a Certification profile to Microsoft Learn

To update your legal name Visit: How to change the name on your Microsoft Certification profile.

To request exam accommodations If you rely on assistive technology or require testing accommodations due to a disability, please visit: How to request exam accommodations.

English as a second language If your selected exam is not available in your native language you may apply for extra exam time.

Please visit: How to request an exam when English is your Second Language. For technical issues with exam delivery For technical issues with an exam delivery, contact the Exam Delivery Partners: - Pearson VUE Support

- Certiport Support For Exam appointment and scheduling issues For issues with exam appointments or scheduling, contact our Exam Delivery Partners: - Pearson VUE Support

- Certiport Support To submit an Exam or Renewal Assessment item challenge To challenge a Microsoft Certification exam or renewal assessment question, review the challenge process to confirm eligibility and then submit the Credential item challenge form.

To provide feedback on a MS Learn Practice Assessment To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete Practice Assessment item challenge form.

For all other Microsoft Certification issues, get help through the Credential Support Forums.

https://learn.microsoft.com/en-us/credentials/support/help

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