Make a contact that we can call by phone number.

Question

Hello 

Please i need your help on this issue.

i have added a contact in our tenant, and i want it to default to dial the phone number if i place a call from Teams to this contact. Now it tries to call by e-mail address.

Answer 1

Hi @Iniobong Nkanga

You can use the dial pad to make calls in Microsoft Teams.

The dial pad can be used like a typical phone to make a call to a phone number. (You can also type in names or groups.)

To dial a number from Teams, go to Calls , and then enter the number of the person you want to reach by using the dial pad located on the left. Then click Call .  

To call a person by name, type the name of a person into the dial pad. And to make group calls, enter multiple names and/or numbers, and click Call . 

As you enter names or numbers in the dial pad, a dropdown will display potential contacts to choose from.

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