Access via Microsoft Authenticator

Question

Help -Access via Microsoft Authenticator 

When accessing the account with the login "******@cspsc.onmicrosoft.com", associated with "******@outlook.pt" with the correct password, it always asks for code or validation in Microsoft Authenticator. It does not go beyond this step and does not allow any other way of accessing it.

Password is correct, but I don't have access to it, as the phone that had the certificate was replaced (broken). 

How can we remove a certificate to create a new one? Thanks

Answer 1

Hello CSP Santa Catarina,

Thanks for your question.

You will need to contact your Microsoft 365 admin. They have the ability to reset the MFA settings for your account.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola