cannot open word file

Samuel Mok 1 Reputation point
2020-12-01T03:40:24.637+00:00

43943-%E6%93%B7%E5%8F%96.jpg

many word/excel/powerpoint cannot open and a cross sign is shown on the icon of the file.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
891 questions
0 comments No comments
{count} votes

3 answers

Sort by: Most helpful
  1. Erin Ding-MSFT 4,456 Reputation points
    2020-12-01T09:11:01.927+00:00

    @Samuel Mok

    Please tell me the version of your Office.
    Open an Office application, File>Account>About…
    43878-1.png

    Is there any error message when the files cannot be opened?
    If there is, please give the screenshot.

    Apart from Office files, does this cross sign appear on other icons like software shortcuts?

    Besides, have these files been synced with OneDrive before?
    There may be something wrong with OneDrive sync.
    Please sign in to OneDrive again to have a check.

    If you have any updates, please post back.

    Regards,
    Erin


    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


  2. Erin Ding-MSFT 4,456 Reputation points
    2020-12-24T03:17:57.807+00:00

    @Samuel Mok

    Have you performed any operations recently such as speeding up the system?
    It may be the problem of image cache and shortcut.

    Besides, please make sure you have enough disk space.

    You could try the following methods.

    • Right-click on your Desktop and select Refresh.
    • Uninstall any backup applications that are not longer used. Restart your computer after each uninstallation.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  3. Erin Ding-MSFT 4,456 Reputation points
    2020-12-24T09:38:34.963+00:00

    @Samuel Mok

    According to my research, your issue may not be related to Office and maybe caused by Windows.

    It’s recommended to close explorer.exe temporarily to check the issue.
    You could follow the below steps.

    • Type cmd in the search bar, run Command Prompt as administrator.
    • Type the following command: reg delete "HKEY_CLASSES_ROOT\lnkfile" /v IsShortcut /f & taskkill /f /im explorer.exe & start explorer.exe, Enter.

    51093-microsoftteams-image-12.png
    When rebooting your computer, explorer.exe would restart by itself.


    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments