Azure OpenAI GPT4 Vision– The service is temporarily unable

Question

I've noticed that my GPT4 vision preview model returns the following error message for the last 2 hours: "The service is temporarily unable to process your request. Please try again later.".

This happens both in Azure OpenAI studio as well as when using deployed model through Python. When looking at Azure status, all services function properly. Is there any way to make it working again other than just waiting? Also, how can I prevent similar issues in the future?

Passing some more details below:

Resource Type: Cognitive Services account

Location: swedencentral

Availability Status: Unavailable (Unplanned)

Title: Unavailable Summary: We are sorry, your Cognitive Services resource is unavailable. We're working to automatically recover your Cognitive Services resource and to determine the source of the problem. No additional action is required from you at this time.

Recommended Actions:

1. Check back here for status updates
2. If your Cognitive Services resource isn't up and running by the expected resolution time, contact support

Answer 1

Hello @Dominik Miśkiewicz

Thanks for reaching out to us, you can get more details on Azure Status history here for outage within 14 days - https://azure.status.microsoft/en-us/status/history/

You can also check on your Azure Health Service page if you are impacted in the Azure Portal.

The issue you mentioned has been mitigated and you should be able to use it now. Please have a try and let us know if you are still blocked by this issue.

I hope this helps! Let us know if you need more information.

Regards,

Yutong

-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.