How to fix Windows 11, version 23H2 Install error - 0x8007371b?

Question

I am updating my laptop but some issues showing such as:

• Windows 11, version 23H2 Install error - 0x8007371b
• 2024-07 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5039895)

   Install error - 0x80070002
  

I am currently at Windows 11 22h2

Answer 1

Hello,

Check if any of known issues with Windows 11 23H2 related to you:

https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-23h2?WT.mc_id=WD-MVP-5000693

If none of known issues related to you, try upgrading via Windows 11 23H2 ISO file:

https://www.kapilarya.com/how-to-upgrade-windows-11-using-iso-file

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Hi Randy,

Thanks for your post. Generally speaking, the error 0x8007371b can occur due to multiple reasons, such as corrupted or missing system files, antivirus interference, and so on. To help solve this error, this post summarizes several feasible solutions below. You can have a try when you are facing the same error.

Method 1: Use the Windows Update Troubleshooter

When you get stuck in the Windows 10 error code 0x8007371b, the first troubleshooting fix you can try is to run the Windows Update troubleshooter. It’s a useful Windows built-in utility that can help repair plenty of issues related to Windows updates.

Step 1: Open Windows Settings by pressing Windows + I. Then select Update & Security.

Step 2: Go to the Troubleshoot tab and then click Additional troubleshooter on the right side.

Step 3: In the next window, click Windows Update. Then click Run the troubleshooter.

Step 4: After that, your system will start to detect possible problems with Windows updates. If any are found, follow the given instructions to solve them.

Step 5: Once the process completes, restart your computer to see if the error disappears.

Method 2: Run the SFC and DISM Scans

Corrupted or missing system files may lead to the Windows install error – 0x8007371b as well. In this case, you can try to fix it by running the SFC and DISM scans. To do this, follow the steps below.

Step 1: Press Windows + R to open the Run dialog.

Step 2: Type cmd in the text box and press Ctrl + Shift + Enter to run Command Prompt as an administrator.

Step 3: Type these commands. sfc /scannow (and press Enter) Dism /Online /Cleanup-Image /ScanHealth (and press Enter) Dism /Online /Cleanup-Image /CheckHealth (and press Enter)

The DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is repairable, you can use the /RestoreHealth (Dism /Online /Cleanup-Image /RestoreHealth) argument to repair the image.

Method 3: Clear the Windows Update Cache Folder

When Windows failed to install the following update with error 0x8007371b, you could try to fix it by clearing the Windows Update cache folder. Here’s how to do this.

Step 1: Run Command Prompt as an administrator.

Step 2: Execute the following commands to stop the services associated with Windows Update.

• net stop wuauserv
• net stop cryptSvc
• net stop bits
• net stop msiserver

Step 3: After that, press Windows + E to open File Explorer and then navigate to the path: C:\Windows\SoftwareDistribution. Delete all the files and folders inside the path.

Step 4: Go back to the elevated Command Prompt. Then type the following commands and press Enter after each to restart the relevant services.

• net start wuauserv
• net start cryptSvc
• net start bits
• net start msiserver Hi Randy, Thanks for your post. Generally speaking, the error 0x8007371b can occur due to multiple reasons, such as corrupted or missing system files, antivirus interference, and so on. To help solve this error, this post summarizes several feasible solutions below. You can have a try when you are facing the same error. Method 1: Use the Windows Update Troubleshooter When you get stuck in the Windows 10 error code 0x8007371b, the first troubleshooting fix you can try is to run the Windows Update troubleshooter. It’s a useful Windows built-in utility that can help repair plenty of issues related to Windows updates. Step 1: Open Windows Settings by pressing Windows + I. Then select Update & Security. Step 2: Go to the Troubleshoot tab and then click Additional troubleshooter on the right side. Step 3: In the next window, click Windows Update. Then click Run the troubleshooter. Step 4: After that, your system will start to detect possible problems with Windows updates. If any are found, follow the given instructions to solve them. Step 5: Once the process completes, restart your computer to see if the error disappears. Method 2: Run the SFC and DISM Scans Corrupted or missing system files may lead to the Windows install error – 0x8007371b as well. In this case, you can try to fix it by running the SFC and DISM scans. To do this, follow the steps below. Step 1: Press Windows + R to open the Run dialog. Step 2: Type cmd in the text box and press Ctrl + Shift + Enter to run Command Prompt as an administrator. Step 3: Type these commands.
  sfc /scannow (and press Enter)
  Dism /Online /Cleanup-Image /ScanHealth (and press Enter)
  Dism /Online /Cleanup-Image /CheckHealth (and press Enter) The DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is repairable, you can use the /RestoreHealth (Dism /Online /Cleanup-Image /RestoreHealth) argument to repair the image. Method 3: Clear the Windows Update Cache Folder When Windows failed to install the following update with error 0x8007371b, you could try to fix it by clearing the Windows Update cache folder. Here’s how to do this. Step 1: Run Command Prompt as an administrator. Step 2: Execute the following commands to stop the services associated with Windows Update.
  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
  Step 3: After that, press Windows + E to open File Explorer and then navigate to the path: C:\Windows\SoftwareDistribution. Delete all the files and folders inside the path. Step 4: Go back to the elevated Command Prompt. Then type the following commands and press Enter after each to restart the relevant services.
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

Best Regards,

Ian Xue

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