Como acessar uma fatura na Azure, após ter trocado o dominio da conta de acesso como proprietario?

Question

Boa tarde, possuimos uma conta corporativa na Azure que esta atrelada a uma ao pacote office 365. Ha alguns dias, mudamos o dominio das contas do pacote 365 e ao logar na Azure, a plataforma identificou que precisava ser atrelado uma nova conta a assintura, pois a conta anterior havia sido excluida.
Segui os passos e cadastrei a nova conta, entretanto depois que conclui o cadastro, não consigo mais ver os custos nem as faturas de cobrança anteriores ao perido do login da nova conta. Sendo assim, gostaria de saber se alguem pode me informar de que forma eu consigo solicitar ou acessar as faturas anteriores?

Answer 1

Hi @Agner Tonatto,

Thank you for reaching out of Q&A forum.

If you're still unable to locate your previous invoices, it's likely that your new account lacks the necessary permissions to access billing information. To resolve this, you'll need to assign the appropriate roles to ensure seamless access. Follow these steps:

1. Navigate to the Subscriptions section in the Azure portal.
2. Select the specific subscription you want to manage and oversee.
3. Click on the Access control (IAM) tab to configure permissions.

NOTE: If you're not an account administrator, please request the necessary permission from the relevant authority.

If you're still unable to access previous invoices, we recommend reaching out to Azure support for further assistance. They can help you troubleshoot the issue and provide guidance on how to retrieve the invoices you need.

If it's helpful, please consider clicking "Upvote and Accept Answer" on the post to let us know.

If you encounter any further issues, feel free to ask for additional assistance!