Windows 11 Audio is not working after hibernate

Question

Hi,

I've been addressing an issue with one of our users where the audio stops working randomly, mostly after the laptop hibernates. Here’s what I’ve tried so far:

• Updated drivers (issue persists)
• Installed new drivers from Dell Support (issue persists)
• Installed new Realtek HD Audio Drivers (issue persists)
• Tried different brands of headsets with both USB and jack types (issue persists)
• Uninstalled and reinstalled Dell Optimizer (issue persists)
• Installed Windows updates and BIOS updates (issue persists)
• Ran the SFC /Scannow command (issue persists)
• Replaced the user’s laptop with a new one and reformatted it before handing it over (issue persists)

The strange thing is that the previous laptop is now being used by another user without any audio issues. I suspect it might be a profile issue. How can I check this issue without creating a new profile, as I don't want to create a new Active Directory profile for this specific user?

Thank you.

 

Answer 1

Open Device Manager, right click your audio device/driver, and select Properties. Switch to Power Management tab, uncheck 'Allow the computer to turn off this device to save power' option.

See if that helps you.

Answer 2

Hello,

Thank you for posting in Q&A forum.

According to your description, to check for personal profile issues, you can try the following methods without creating a new profile or Active Directory profile:

• Firstly, you can log in to the user's account. Browse to the user folder (usually located at C: \ Users \ username). Check for any abnormal or unnecessary files or settings.
• You can try resetting the user's configuration file to clear any potential issues:

Log in to the administrator account. Open the Control Panel and go to User Accounts. Select the user you want to change, and then choose 'Change Account Type'. Change the user to standard user and restart the computer. Change the user to administrator again, and then restart the computer.

• Attempt to have the user log in using a local account instead of an Active Directory account. This can help determine if it is related to Active Directory configuration.
• Check if group policies have an impact on users' audio settings:

Run 'gpedit. msc' to open the local Group Policy Editor. Browse to "Computer Configuration">"Windows Settings">"Security Settings">"Local Policies">"User Rights Assignment". Ensure that users have appropriate permissions to access audio devices.

I hope these suggestions are helpful to you! If you need more help or have any other questions, please feel free to let me know.

Best regards，

Jill Zhou

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