Agent VM Azure

Fernando Gutierrez 180

Dears

I am asking you about a problem with a Virtual Machine.

The Agent ( Agent version

2.7.41491.1121) stops working and you cannot enter the VM's Windows, the screen remains black.

When you enter the Azure portal, inside the VM it says that the agent is not running.

Nikhil Duserla 2,665 Reputation points Microsoft Vendor

2024-07-17T14:18:45.79+00:00

Hi Fernando Gutierrez,

Welcome to the Microsoft Q&A Platform. Thank you for posting your query here. We are looking into it and will get back to you soon.

Thank you.

Accepted answer

Nikhil Duserla 2,665 Reputation points Microsoft Vendor

2024-07-17T14:30:02.4033333+00:00

Hi Fernando Gutierrez.

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

We understand from your query that you are experiencing an issue where the VM has stopped working. You cannot enter Windows VM and the screen remains black.

Please follow these Troubleshoot Azure Windows VM Agent issues.

If you have any further queries, do let us know.

If the answer is helpful, please click "Accept Answer" and "Upvote it."
Please sign in to rate this answer.
Nikhil Duserla 2,665 Reputation points Microsoft Vendor

2024-07-19T06:50:26.01+00:00

Hi Fernando Gutierrez,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
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