SSRPM Reset Password Link on login - Unable to load Web UI

Helina Michalak-Horton (IT Technical Services) 0

We are introducing the self service password reset option for users at login, however we have found that it is only working on Windows 11 devices and not Windows 10.

The configuration between the two devices are the same yet one works and the other; when the link is clicked, thinks about it, then loops back to the login screen with the text "Unlock The PC" at the top and puts the pc in a weird locked state that can only be resolved by rebooting the device.

It seems to me that the UI for the SSRPM is being supressed but I am unsure what setting this could be.

Akhilesh Vallamkonda 10,150 Reputation points Microsoft Vendor

2024-07-22T05:32:50.6466667+00:00

Hello @Helina Michalak-Horton (IT Technical Services)
Adding to @Aleksandr Kolesnikov please check the event logs on the affected devices to see if there are any errors or warnings related to SSPR.
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Helina Michalak-Horton (IT Technical Services) 0 Reputation points

2024-07-22T08:06:20.21+00:00

Do you know where abouts in the event log I would be checking?
Aleksandr Kolesnikov 636 Reputation points

2024-07-22T08:54:02.59+00:00

Here you go https://learn.microsoft.com/en-us/entra/identity/authentication/troubleshoot-sspr-writeback

I have added it to the main Answer.
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Helina Michalak-Horton (IT Technical Services) 0 Reputation points

2024-07-23T14:34:38.5366667+00:00

The task has now been passed to another teams its no longer my responsibility but thank you for your comments.

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Aleksandr Kolesnikov 636 Reputation points

2024-07-17T19:27:26.8133333+00:00

Hi @Helina Michalak-Horton (IT Technical Services)

If I understood correctly, you are trying to use SSPR on W10.

Please refer to the link to check the limitations of SSPR:

General limitations

Also, troubleshooting guide might be helpful:

Troubleshoot self-service password reset writeback in Microsoft Entra ID

Best regards,

Aleksandr

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Aleksandr Kolesnikov 636 Reputation points

2024-07-23T14:24:40.3966667+00:00

Hello @Helina Michalak-Horton (IT Technical Services)

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SSRPM Reset Password Link on login - Unable to load Web UI

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