How do I fix Error code: 0x80040216, when trying to add billable time to a case resolution in Dynamics Customer Service?

Question

I am trying to build a Dynamics Customer Service environment and when trying to test out closing a case and adding time to it. It errors out any time I add billable time no matter what amount I put and gives the Error code: 0x80040216. Is there a step I am missing when adding the time fields to the case resolution form?

Exception Message: An unexpected error occurred.

ErrorCode: -2147220970

HexErrorCode: 0x80040216

HelpLink: http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040216&client=platform

TraceText:

[Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PostOperationIncidentResolutionCreate]

[84aa5de7-1ee9-4783-95aa-2bc7ecd55404: PostOperationIncidentResolutionCreate: Post Create of incidentresolution]

Entered Microsoft.Dynamics.Service.Plugins.PostOperationIncidentAssign.Execute(), Correlation Id: 932cd7a0-7408-4ec5-bfd8-45b1912bc3f2, Initiating User: 15d881dc-753f-ef11-a317-000d3a15f7bd

Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: An unexpected error occurred. (Fault Detail is equal to Exception details: 

ErrorCode: 0x80040216

Message: An unexpected error occurred.

TimeStamp: 2024-07-17T17:35:13.7773669Z

--

Exception details: 

ErrorCode: 0x80040216

Message: System.ArgumentNullException: Value cannot be null.

Parameter name: logger

TimeStamp: 2024-07-17T17:35:13.7773669Z

--

)., Correlation Id: 932cd7a0-7408-4ec5-bfd8-45b1912bc3f2, Initiating User: 15d881dc-753f-ef11-a317-000d3a15f7bd

Exiting Microsoft.Dynamics.Service.Plugins.PostOperationIncidentAssign.Execute(), Correlation Id: 932cd7a0-7408-4ec5-bfd8-45b1912bc3f2, Initiating User: 15d881dc-753f-ef11-a317-000d3a15f7bd



	PII Removed. Length: 559

Activity Id: 826ac542-29b5-4da7-86ba-15de7050fc41