I'm an Azure Cloud Engineer for my company. Recently a staff member has started using New Outlook and after a week it stopped automatically syncing with Exchange online. No one else has this issue, and the user is able to still receive emails real-time on their mobile device. I have found one other post online about this issue, and followed their fix, however it only resolves the issue for one day before it reoccurs. This fix was to go into Settings > Accounts > Email accounts and then to Remove their account. After opening New Outlook again, their email would work and sync for about 1 day. They are only using 3% of their assigned inbox size, so it's not that they have too much email. Their version of New Outlook is up to date and matches everyone else in the organisation. I cleared away their older %localappdata%\Microsoft\Outlook folder, but that does not appear to be attached to New Outlook at all. Any suggestions or known fixes to this issue?

New Outlook not auto-syncing on Laptop

Stephen Justice 0

I'm an Azure Cloud Engineer for my company.

Recently a staff member has started using New Outlook and after a week it stopped automatically syncing with Exchange online.

No one else has this issue, and the user is able to still receive emails real-time on their mobile device.
I have found one other post online about this issue, and followed their fix, however it only resolves the issue for one day before it reoccurs.
This fix was to go into Settings > Accounts > Email accounts and then to Remove their account. After opening New Outlook again, their email would work and sync for about 1 day.
They are only using 3% of their assigned inbox size, so it's not that they have too much email.
Their version of New Outlook is up to date and matches everyone else in the organisation.
I cleared away their older %localappdata%\Microsoft\Outlook folder, but that does not appear to be attached to New Outlook at all.

Any suggestions or known fixes to this issue?