Teams webhook request workflow is posting as user and not flow bot

Question

Teams webhook request workflow is posting as user and not flow bot

Kajandere, Jelena 55

Hi,

With the deprecation of the O365 Connector looming, I am looking into replacing my existing webhook connections with a workflow. I created a "Post card in a chat or channel" workflow which is connected to my Teams account. I set "Post as" was set to "Flow bot," (snippet attached)

expected behavior: post as the bot without including my user info in any cards that it posts. In reality it is posting the cards to the Teams channel as "Kajandere, Jelena" where I really just want it to post as a bot.

Could you please assist to resolve

Best Regards,

Jelena

3 answers

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Answer 1

shroomy-6601 20

It would be helpful to get some some guidance from Microsoft as to what is the best practice here.

Using a user dependent account is a strange design choice.

Webhooks are not carried out by a user. It is usually initiated by a service. So why give the impression that the webhook is sendt by the user?

Furthermore, what happens if the user account is deactivated or deleted?

Sure, one could make a dedicated service account, but this is usually considered bad form for most IT admins these days.

Answer 2

Prasad-MSFT 8,981 Microsoft External Staff Moderator

This is by design.
If you want to send by using option 'Flow bot', it will send as below
User's image

User's image

If you want the sender's name only to be reflected without via Workflows text, you can choose below option while setting up/editing the workflow.
User's image

This will send the card as below:
User's image

Kajandere, Jelena 55 Reputation points

2024-07-18T09:02:39.72+00:00

Hi, thank you for clarification. I would like to inquire about the possibility of customization to exclude the sender's name or to replace it with a more generic identifier. We use this workflow for alert notifications from AlertManager and have sender name ubove each alert notification is not desirable across multiple projects.
EJ Marmonti 161 Reputation points

2024-07-18T13:04:28.66+00:00

I'm also struggling with this. We have a number of alert notifications that are sent to teams via webhooks, which I'm transitioning to user workflows. However, the messages are being posted to teams channels as "<users name> via Workflows". We need this to essentially be from a service account and not tied to a specific user.
Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2024-07-18T13:35:01.41+00:00

These are the only options along with the custom value option which can either be a dynamic value from above step or a function/expression.
EJ Marmonti 5 Reputation points

2024-07-18T14:55:50.5066667+00:00

@Prasad-MSFT is there no way to use a Power Automate Process vs Power Automate Premium to accomplish sending a webhook to Teams, in a way that the Workflow is not tied to a users personal account?
Kajandere, Jelena 55 Reputation points

2024-07-18T18:42:42.25+00:00

@Prasad-MSFT using custom value, how to set Body.Body/Recipient.Body/Recipient/GroupId, Body.Body/Recipient.Body/Recipient/ChannelId, Body.Body/MessageBody properties?
Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2024-07-19T05:43:32.5633333+00:00

EJ Marmonti - Currently there is no such way available.
Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2024-07-19T06:10:50.6533333+00:00

Kajandere, Jelena to access the dynamic content list, simply click on the input field of any action. A new pop-up will appear, displaying available content from previous actions. The list includes the related action/triggers, the display name (alias) of the property linked to the dynamic content, and a brief description about each dynamic content item. You extract a specific value from the response of the first HTTP request and use it in the second HTTP request within a Power Automate flow. You can achieve this using the Parse JSON action, which allows you to extract specific values from a JSON response and store them as variables that can be used in subsequent steps.

https://learn.microsoft.com/en-us/power-automate/data-operations

https://learn.microsoft.com/en-us/power-automate/use-expressions-in-conditions?tabs=classic-designer

Reference blogs: https://medium.com/@raphaelzaneti/using-dynamic-content-in-power-automate-f4577d796354

https://powerusers.microsoft.com/t5/Building-Flows/Help-Me-Understand-Dynamic-Content/td-p/740205
Kajandere, Jelena 55 Reputation points

2024-07-19T06:29:36.0133333+00:00

@Prasad-MSFT I do use dynamic content list from previous actions in adaptive card, my question was about MS Teams GroupId & ChannelId, from you reply I understood that there is no way to inject them if i use Post as custom value.
Dave May 40 Reputation points

2024-09-06T16:51:15.9433333+00:00

This doesn't help resolve this issue.

Answer 3

EJ Marmonti 5

@Kajandere, Jelena as I noted above, I had a similar issue. I found a workaround though! I created a new o365 account named "Teams Notifications" and, assigned it just enough of a license to use Teams. Then I added the account as a member to every Team. Then in PowerAutomate, I added a new Teams Connection using this account and assigned it to my workflow. Now the webhook alerts are no longer pinned to a specific user, but instead a service account. Further, I'm able to share the workflow and add co-owners to it so that I'm not the only person who has access to modify it.

I'm not sure if that will solve your problem, but I hope it helps!

Dave May 40 Reputation points

2024-09-06T16:50:40.1033333+00:00

Glad you found a workaround but we are not going to do that.... where's the REAL solution?

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Teams webhook request workflow is posting as user and not flow bot

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