Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,062 questions
Authenticator missing as save method for passkey on Android
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Roy
15
Reputation points
Hi,
I'm trying to setup Androids for passkeys within the authentication options of users. I am aware of the minimum Android version 14, and Authenticator up to date with Usage Data enabled and the Authenticator app enabled at service providers (under Passwords, Passkeys & Autofill).
Now for most users, it works when using Authenticator as save location for the passkey. But for a few users (Android 14, newest Authenticator app, Authenticator enabled) it does not show up as a save location for the passkeys.
What can I do to solve this?
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 18%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEZ%3C/text%3E%3C/svg%3E)
Eli Zeitlin 0 Reputation points2024-07-19T22:16:51.9266667+00:00 I'm having the same issue, Android 14, Galaxy S21
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 96%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
JC Packer 0 Reputation points2024-08-07T07:52:52.2+00:00 Same here, Android 14, Samsung Galaxy Z Flip3. Authenticator is set as the preferred service under Settings > General Management > Passwords, Passkeys and Autofill but does not appear appear as a save option for a passcode
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 13%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Vlad 0 Reputation points2024-09-16T13:50:42.5833333+00:00 Same situations here. Android 14, latest authenticator (Google Play says "Open" not "Update" when you look for ms auth app), right settings. Pixel and Samsung phones.
Sign in to comment
Sign in to answer