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SCCM updates getting stuck in the "Downloading" state

Kevin 160 Reputation points
2024-07-18T15:46:02.1433333+00:00

Hello,

I'm currently experiencing an issue with SCCM where updates are stuck in the "Downloading" state. Despite multiple attempts, the updates fail to progress beyond this stage. I've checked the logs and verified the network connectivity, but the issue persists.

Has anyone encountered a similar problem with SCCM updates getting stuck in the "Downloading" state?

Are there any known solutions or troubleshooting steps to resolve this issue and ensure successful update deployments? Any insights or suggestions would be greatly appreciated.

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. Rahul Jindal [MVP] 9,556 Reputation points MVP
    2024-07-18T19:38:27.05+00:00

    Where is the content of the updates supposed to be accessed from? DP or MS CDN? Have you checked the client side logs? Is it affecting some devices or all?

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  2. AllenLiu-MSFT 42,826 Reputation points Microsoft Vendor
    2024-07-19T01:53:50.4766667+00:00

    Hi, @Kevin

    Thank you for posting in Microsoft Q&A forum.

    When SCCM updates get stuck in the "Downloading" state, it may be caused by download failures during the downloading of the manifest cab or the actual Easy Setup package.

    To troubleshoot this issue, you can collect the following data before starting:

    Hman.log

    DMPDownloader.log

    Files inside each subfolder of Hman.box

    Output of the following SQL queries:

    select * from CM_UpdatePackages

    select * from CM_UpdatePackageSiteStatus

    Output of the following registry keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\COMPONENTS\SMS_DMP_DOWNLOADER

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\AIUS

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\SMS_DMP_CONNECTOR

    Check DMPDownloader.log to see whether the service connection point is downloading files.

    For connection issues, verify whether the Internet access requirements are met. If the issue persists, try to download the content manually by accessing the URL for the content. You can find the URL by reviewing DataTransferServices.log.

    For the references:

    https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/setup-migrate-backup-recovery/understand-troubleshoot-updates-servicing#troubleshoot-downloading-issues

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

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