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Hello good morning.
A few hours ago I restarted my virtual machine in Azure, then it did not start due to an error in the Windows update.
What I did then was create a snapshot of the disk, create a new virtual machine, add the disk with the snapshot and try to delete the failed updates using DISM.
You can see the process I did here:https://learn.microsoft.com/es-mx/troubleshoot/azure/virtual-machines/windows/troubleshoot-stuck-updating-boot-error
But when I delete a pending update I get the following error:
Processing 1 of 1 - Removing package Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.7159.1.19
[==========================100.0%==========================]
An error occurred - Package_for_RollupFix Error: 0x80070002
Error: 2
The system cannot find the file specified.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
Does anyone know how I could solve it?
From already thank you very much
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Hi Fer Pahud,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Hi Fer Pahud,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Thanks for posting your question in the Microsoft Q&A forum.
May this article help you:
** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **
Hello, thank you very much for your answer.
I can't execute those commands because I can't start the virtual machine.
What I did was take a snapshot of the disk, create a new virtual machine, and add the snapshot disk as a data disk.
In this case I have the virtual machine disk damaged in drive F, for example.
How should I execute the commands indicated in the article?
Thank you so much
Hi Fer Pahud,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.
Here are some additional suggestions to help resolve the issue while trying to be removing package and getting error: (Package_for_RollupFix Error: 0x80070002) (The system cannot find the file specified).
If you have a recent backup of the VM, you can try restoring the VM from the backup to fix the boot issue.
The 0x80070002 Error: While updating windows, it is possible to receive the 0x80070002 Error. As a result, the update process will not be completed, and your computer will not be able to transmit files. The reason for your computer receiving the 0x80070002 Error is due to it not having all of the files that should have been transmitted when updating your software. To fix the error manually, it will be necessary to remove all of the files partially downloaded and try again to update your Windows files.
What I did was take a snapshot of the disk, create a new virtual machine, and add the snapshot disk as a data disk: Once disk attached make sure to swap Data disk to OS disk and run the commands.
I can't execute those commands because I can't start the virtual machine: Please share the error message or screenshot you encountered while trying to start the VM so that I can investigate and help you out.
If you have any further queries, do let us know.