User settings for "Busy on Busy" in new Teams client

Question

Where are the settings for the "Let users decide" busy option within new Teams? With a calling policy configured with "Let users decide" Teams behaves as if the policy were set to “Off” and I don’t see any applicable setting in the Calls settings of the new Teams client.

Microsoft documentation states that with that option “Users can determine their busy options choice from call settings in the Teams app” https://learn.microsoft.com/en-US/microsoftteams/inbound-call-routing#configure-busy-options

Answer 1

Hi @Peterson, Manley - DOA

We apologize for the inconvenience.

According to our research, the "Let users decide" option of Busy on busy is not implemented on New Teams. This feature is only available on Teams Classic. As an alternative, please use other options of Busy on busy.

In order to resolve this issue as soon as possible, please report this issue in Teams>>Setting>>Help.

Sorry again.

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