Azure Portal not responding - need support

Question

I am trying to manage my production web app (app service), but the Azure Portal is not responding - it is very slow and does not finish loading the page. The gray placeholder boxes never load to show any values, all of the menu items are disabled so I can't even stop/restart the app. My production app is alerting with 500 errors but I can't even investigate.

Also, I have been trying to contact Azure support by creating a support request - going through the steps in Help + Support menu in the portal, but at the end it always tries to redirect back to some diagnostics page under my app service that just hangs and never finishes loading (blank page).

It's impossible to create a support request through the portal when the portal itself is the problem. Is there really no other way to get help from Azure Support?

Any ideas would be appreciated.

Thank you.

Answer 1

Hello Eric Barkalow,

Thanks for your question.

From the screenshot, I see your resource is in Central US.

Currently, there is a service outage in that area. You can find more details here:

https://azure.status.microsoft/en-us/status

In the meantime, you might consider the following actions:

• Regularly monitor the Azure Status page for updates on the outage resolution. [https://azure.status.microsoft/en-us/status](https://azure.status.microsoft/en-us/status

)

• If feasible, redeploy your resources to a different region that is not affected by the outage.

Feel free to reach out if you have any other questions or need additional help.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola