How can I transfer the MS Authenticator app to my new phone device for each MS Teams group without having access to the old one?

Question

Hi all,

I had to change my phone device due to the old one breaking down. Therefore, I have no access to my old device's MS Authenticator app, but I need to be able to work with it as I can not access my client's projects. So far I have downloaded the application on my new device and added my company's group. When I try to add the client's group (both have the same MS Account) I am asked to enter the number, which is sent to my old device. How can I add the client's group? Is there any way to reset my account in their group or something similar? Thanks!

Answer 1

Hello VaiosT,

Thanks for your question.

You will need to ask a Global Admin from the tenant to re-register you for MFA. Only admins have the capability to do this.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola