Hello all, Starting about a week ago, we are unable to perform any test migrations/migrations using Azure Migrate and getting the error below. We have tried (since its suggesting NSG config): Completely opening up the NSG to any/any traffic Ensuring all vnet peerings are connected Confirmed are able to connect to the Storage account from the AZ Migrate Appliance Deployed a new AZ Migrate Project Deployed a new AZ Migrate Appliance All result in exactly the same message. Any attempt at migration to any subscription fails with this message: Error ID 539 Error Message The requested action couldn't be performed by the Replication Provider. Possible causes The Provider action failed. Check other errors for more information. Recommendation Resolve the issue and retry the operation. First Seen At 7/19/2024, 9:19:10 AM Error ID 661 Error Message The requested operation failed with reason: 'f9159369-af0a-4300-83bc-5c5a374da312: PrefailoverWorkflow : V2 custom script extension operation failed. Status: Failed. The Service Tag Storage.westus2 might be unreachable due to an NSG configuration.'. Possible causes Check the error details for more information. Recommendation Retry the operation. If the issue persists, contact support. First Seen At 7/19/2024, 9:19:10 AM Has anyone seen this in the past or any ideas what else could be attempted? Thanks!

Azure Migrate Error ID 661

Ion Ciubuc 0

Hello all,

Starting about a week ago, we are unable to perform any test migrations/migrations using Azure Migrate and getting the error below. We have tried (since its suggesting NSG config):

Completely opening up the NSG to any/any traffic
Ensuring all vnet peerings are connected
Confirmed are able to connect to the Storage account from the AZ Migrate Appliance
Deployed a new AZ Migrate Project
Deployed a new AZ Migrate Appliance

All result in exactly the same message. Any attempt at migration to any subscription fails with this message:

Error ID 539
Error Message The requested action couldn't be performed by the Replication Provider.
Possible causes The Provider action failed. Check other errors for more information.
Recommendation Resolve the issue and retry the operation.
First Seen At 7/19/2024, 9:19:10 AM
- Error ID
661
Error Message The requested operation failed with reason: 'f9159369-af0a-4300-83bc-5c5a374da312: PrefailoverWorkflow : V2 custom script extension operation failed. Status: Failed. The Service Tag Storage.westus2 might be unreachable due to an NSG configuration.'.
Possible causes Check the error details for more information.
Recommendation Retry the operation. If the issue persists, contact support.
First Seen At 7/19/2024, 9:19:10 AM

Has anyone seen this in the past or any ideas what else could be attempted?

Thanks!

SadiqhAhmed-MSFT 41,141 Reputation points Microsoft Employee

2024-07-19T18:04:39.93+00:00
@Ion Ciubuc I'm sorry to hear that you are experiencing issues with Azure Migrate. The error message you provided suggests that there may be an issue with the NSG configuration for the Storage service tag in the westus2 region.

To resolve this issue, you can try the following steps:

Check the NSG rules for the Storage service tag in the westus2 region. Make sure that the necessary ports are open for replication traffic. You can refer to the Azure Migrate documentation - https://learn.microsoft.com/en-us/azure/migrate/vmware/migrate-support-matrix-vmware?tabs=businesscase&pivots=port-access-requirements#port-access-requirements for a list of required ports.

Check the connectivity between the Azure Migrate appliance and the Storage account in the westus2 region. You can try pinging the Storage account from the Azure Migrate appliance to confirm that there are no connectivity issues.

Check the replication settings for the migration project. Make sure that the replication settings are configured correctly and that the Storage account in the westus2 region is selected as the target for replication.

If the issue persists, you can try contacting Azure technical support by raising a support request for further assistance. They can help you troubleshoot the issue and provide guidance on how to resolve it.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

Hope this helps!

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Azure Migrate Error ID 661