Reset the two-factor authentication in microsoft business account

Question

I am writing to seek urgent assistance with my Microsoft business account. I am currently unable to access my account due to the requirement to authenticate using Microsoft Authenticator. Unfortunately, I do not have access to this authentication method.

I have been trying to resolve this issue by contacting Microsoft Support for the past two weeks, but I have not yet received a solution. As a result, I am unable to use the software that I have paid for.

I kindly request that you reset the two-factor authentication on my account so that I can regain access and continue using the necessary services.

Answer 1

Try the Global Support lines - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure support.

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Regards,

Abiola