VM not available after a restore

Tim Jaster 5

Alright, so due to the Crowdstrike fiasco that put one of our Windows VMs into a BSOD, and with a previous administrator not using a known administrator/password, I decided to simply restore from a backup from just a couple hours before the Crowdstrike object was placed on the server.

Should not the VM simply restart normally after the restore?

Instead, the VM shows Running but does not allow RDP connection that was available without issue from before this started.

Thoughts on how to proceed would be appreciated.

Thanks.

Andreas Baumgarten 110.8K Reputation points MVP

2024-07-20T18:29:58.99+00:00

Hi @Tim Jaster ,

what kind of error message you get in the case of "does not allow RDP connection"?

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
Tim Jaster 5 Reputation points

2024-07-21T03:42:44.1333333+00:00

Hi @Andreas Baumgarten ,

The Private IP of the machine does not even ping. I'm considering doing a redeploy of the VM, however, not having this experience, figured I'd ask here first.

Thanks,

Tim
Tim Jaster 5 Reputation points

2024-07-21T03:45:21.0866667+00:00

Also considering a NIC reset, but that apparently requires a network profile, etc. that our environment does not yet have.

1 answer

Tim Jaster 5 Reputation points

2024-07-21T13:08:19.92+00:00

Performed a successful reset of the NIC and that took care of the issue.
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VM not available after a restore

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