I bought a server to test and I deleted that server because I finished my job. there's incurring charges but I don't use any machine

Question

I'm using Azure sponsorship. I tried to test my project and delete virtual machine. after few days I will use different virtual server (Stronger for actual project) but currently in this situation I don't use server but I'm losing my azure credits... how can I fix this

Answer 1

Raise a support ticket regarding billing

https://azure.microsoft.com/en-us/support/create-ticket

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hth

Marcin

Answer 2

Hi @Gudrat Gudratli,

You can definitely create a support ticket.

For your specific issue though, please be aware that when a VM is simply stopped, it can still incur charges because the underlying hardware resources are reserved for you. To avoid these charges, you need to ensure the VM is in a “Stopped (Deallocated)” state.

Here’s what you can do:

1. Deallocate the VM:

• Go to the Azure portal.
• Navigate to your VM.
  • Click on “Stop” to deallocate the VM. This will release the hardware resources and stop the billing for the VM compute costs.

2. Automation:
   • If you use automation scripts, make sure they include the deallocation command. For example, using Azure CLI:

          az vm deallocate --resource-group <your-resource-group> --name <your-vm-name>
     

For more information, please refer to https://learn.microsoft.com/en-us/azure/virtual-machines/states-billing.