I received an unjust bill from Microsoft Azure.

Question

I received an unjust bill from Microsoft Azure.

正也能瀬 0

I got a promise from Microsoft Azure support that it was free, so I only used the free annual services, and suddenly the bill started coming in.

So I want to negotiate with Microsoft Azure, but I don't think they will disclose their contact information if you are a Basic member, and I can't find it.

So I would like to know their contact information for negotiations.

Or if there are other ways, please let me know.

Incidentally, at least on Reddit, there are many consultations about the thoughts behind similar fictitious bills.

Also, the estimated cost when the machine was built was less than $2, and it was only running for at most 20 hours, but I was billed for over 100,000 yen.

If we make a generous estimate of $1.6, even if we use $1.6 x 150 yen x 20 days x 10 hours, the calculation comes to 48,000, which is nowhere near the March bill of 123,102 yen.

Apologies, there was no Azure option in the locale so I chose the most appropriate current option.

This may be confusing but please forgive me.

3 answers

Your answer

Answer 1

Hi 正也能瀬,

we understand the challenges you've faced in trying to create a support ticket. It sounds frustrating, especially with Microsoft's interface changes. Thank you for sharing your experience with Mitsui Sumitomo VISA as well.

To address your concern about future protection from scammers, it's crucial to maintain vigilance and ensure all card companies uphold their commitment to customer security. If you have specific worries, discussing them could help clarify any uncertainties.

Regarding your support request, since the standard route isn't working, I recommend the following steps:

Sign in to the Azure Portal.
Once logged in, go to the Help + Support section. You can find this by clicking on the question mark icon (❓) at the top-right corner of the portal, and then selecting Help + support from the dropdown menu.
Click on the + New support request button. This will open a form where you can specify the details of your issue, Under Issue type, select Billing, and for Problem type, choose unexpected charges, then click Next.
After clicking Next, proceed to enter all necessary details, verify that your email and phone number are correct, and finalize the case creation.
The Azure support team will review your request and get in touch with you to assist in resolving your unexcepted charges

Additionally, we recommend reaching out by phone:

Global Customer Service phone numbers

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope it works, let me know if you have any other requests!

正也能瀬 0 Reputation points

2024-08-01T10:04:56.5+00:00

I am grateful only for the sincerity you have shown me, ignoring all other aspects of your sincerity.
Abdul 2,655 Reputation points Microsoft External Staff Moderator

2024-08-01T10:08:24.4766667+00:00

Hi 正也能瀬,

Thank you for your feedback. We value and appreciate your honesty.

Answer 2

正也能瀬 0

I appreciate you keeping me in mind as to your concern for my problems.

Abdul 2,655 Reputation points Microsoft External Staff Moderator

2024-07-23T07:13:20.54+00:00

Hi 正也能瀬,

Apologies for any inconvenience caused!

Could you please specify where you encountered the Error, is it while creating the Support ticket?

Providing a screenshot would help us better understand and resolve the issue.
正也能瀬 0 Reputation points

2024-07-23T07:40:26.7+00:00

Thank you.

Regarding the route you are requesting, although it is written in Japanese, it is available as an explanation at the URL I previously submitted here, so please refer to it if possible.

As you know, Microsoft is cleverly concealing things, changing the branching destination for each target, and making the route to reach them a labyrinth.

There are even cases where a hidden inquiry form appears only after submitting an opinion feedback, which is a good example of the above.

However, Mitsui Sumitomo VISA is really amazing. It seems that they believed the advice of the scammers Azure at first, but perhaps as a result of persistent negotiations between me and them based on evidence, they have changed their stance and started treating the scammers as scammers and began to protect me.

I still have some worries, but I hope that I and everyone else will be protected by all card companies in this way.

However, will the card companies' protection against all scammers be maintained in the future as it was this time? What do you think?
正也能瀬 0 Reputation points

2024-07-23T09:25:19.2733333+00:00

Thank's.
正也能瀬 0 Reputation points

2024-07-23T09:30:52.64+00:00

Thank you♪(⌒∇⌒*｡)
Abdul 2,655 Reputation points Microsoft External Staff Moderator

2024-07-23T09:37:30.1+00:00

Hi 正也能瀬,

Hope your issue has been resolved.

If the information provided has been helpful, please consider marking it as the

Accepted answer to close this case.

If you have any questions or concerns, feel free to reach out to us.
正也能瀬 0 Reputation points

2024-07-23T11:09:13.0833333+00:00

Whether it's useful or not is probably impossible to say at this point, as it has been concealed by Microsoft; it all depends on the position of the tester.

Sorry.
Abdul 2,655 Reputation points Microsoft External Staff Moderator

2024-08-01T07:16:15.0533333+00:00

Hi 正也能瀬,

We haven't heard back from you. Could you please provide an update on your issue?

If you have any questions or concerns, feel free to reach out to us. If the information provided has been helpful, please consider marking it as the accepted answer to close this case.

Answer 3

Andreas Baumgarten 130.9K MVP Volunteer Moderator

Hi @正也能瀬 ,

as far as I know there are no contact details of Azure Suppport.

The best option might be to open a support case with Microsoft Azure support for clarification.

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

User's image

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

正也能瀬 0 Reputation points

2024-07-21T22:46:49.34+00:00

Thank you.

I can't even get to the support request creation window that you seem to be trying to tell me about.

I got guidance from other people elsewhere, but it seems the support window is probably hidden by Microsoft and I can't see it, so I can't create a support request.

How can I create a support request? Could you help me?

https://answers.microsoft.com/ja-jp/feedback/forum/all/%e3%83%9e%e3%82%a4%e3%82%af%e3%83%ad%e3%82%bd/bb5956d7-9ce5-41e1-93b9-7d360095f06b
Abdul 2,655 Reputation points Microsoft External Staff Moderator

2024-07-23T04:56:56.44+00:00
Hi 正也能瀬,

you can follow the link below to create a support ticket!

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

To contact Azure Support:

Sign in to the Azure Portal: Azure Portal

Go to Help + Support: Find it in the left-hand menu or search for it.

Create a Support Request: Click "New support request" and follow the prompts.

Provide Details: Fill in issue details and attach relevant files.

Submit the Request: Review and submit your request.

If you encounter any further issues, feel free to ask for additional assistance!
正也能瀬 0 Reputation points

2024-07-23T07:05:59.57+00:00

Thank's, But, i never can't it.

I try'd 100000000　times.

I appreciate you keeping me in mind as to your concern for my problems.

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I received an unjust bill from Microsoft Azure.

3 answers

Thank you.

Sorry.

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