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267 questions
How to fix: Remote Desktop can't connect to the remote computer, on an existing azure dev box
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Laura Roberts
0
Reputation points
I had an Azure Dev Box that I have been working in for over a year now. Suddenly, I started getting the error message below when trying to open it via Remote Desktop. I have tried to run a troubleshoot on the dev box through the portal and it comes up with no errors.
Remote Desktop can't connect to the remote computer for one of these reasons:
- Remote access to the server is not enabled
- The remote computer is turned off
- The remote computer is not available on the network Make sure that the remote computer is turned on and connected to the network and that remote access is enabled.
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Prrudram-MSFT 23,211 Reputation points2024-07-22T05:00:33.6133333+00:00 Hello @Laura Roberts
Thank you for reaching out to the Microsoft Q&A platform.
Are you connecting to dev box VM via remote desktop app? https://learn.microsoft.com/en-us/azure/dev-box/tutorial-connect-to-dev-box-with-remote-desktop-app?tabs=windows
Did you check if all the network requirements are in-place and nothing changed?Here is the document link that talks about the requirements for network connectivity: https://learn.microsoft.com/en-us/azure/dev-box/concept-dev-box-network-requirements?tabs=W365
Please follow this document to troubleshoot the remote desktop connectivity issues
https://learn.microsoft.com/en-us/azure/dev-box/how-to-troubleshoot-repair-dev-box
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Laura Roberts 0 Reputation points
2024-07-25T02:14:10.2666667+00:00 Hi Prrudram, thanks for your response. Yes, I have been connecting via remote desktop. I have another dev box as well which is working with no issues (however, set up in a separate dev centre). I have also run the trouble shooting on the dev box and it comes back with no issues. Is it possible to be an issue with the dev centre set up? I had also tried creating a new dev box from the same centre, and ran into the same issue. Any advice is appreciated, thanks!
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Prrudram-MSFT 23,211 Reputation points
2024-07-26T08:22:06.49+00:00 Thanks for getting back. It can be an issue with the configuration too. I would recommend raising a support case with the Dev Box team as this needs further debugging.
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